Buyer Services

Buyer Services provides assistance to buyers in English, Spanish, Arabic, Russian,French, German, Polish and Chinese. They help with registration, bidding, payment (accept wire transfers and process payments), vehicle pick up, etc. They will answer your questions about buyer rules, auction policies and all web and mobile application issues. Contact Buyer Services via Phone, e-mail or Live Chat.


  • USA Toll Free & Canada:


  • International


  • México - (Teléfono gratuito)


  • Polska – (Bezpłatny)


  • (الإمارات العربية المتحدة - (الرقم المجاني


  • Fax: 630-382-5628


  • Mon-Fri 6:30am - 7pm (CT)


  • 701 Harger Road, Suite 201,

    Oak Brook, IL 60523

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Corporate Information

For general questions or inquiries contact our Corporate Headquarters, or for more specific contacts refer to one of our specialty groups below.

National Remarketing Center

Commercial Account Management

69 Hinckley Road

Clinton, ME 04927

National Network

Affiliate Auctions / Canada Account Management

69 Hinckley Road

Clinton, ME 04927

Donation Division

National Vehicle Donation Program

69 Hinckley Road

Clinton, ME 04927

Sell Your Vehicle to IAA

Corporate Headquarters

Two Westbrook Corporate Center

Westchester, IL 60154

  • Phone: 708-492-7000
  • Fax: 708-492-7078